Posts Tagged ‘helpdesk’

Scheduled power outage in HPT on Mon, May 5 – Limited helpdesk

Wednesday, April 30th, 2014

On Monday, May 5, there will be a scheduled power outage in the HPT building, between 13:00 and 22:00. This will also affect ISG’s offices, but none of the servers. Our services will run as usual, but we’ll have to move the helpdesk to a temporary location during the outage. So please be patient when calling and wait for your call to be redirected to our pager or write an email instead. We hope to be back to normal by Tuesday morning.

ISG Helpdesk Service Interruption – Reprise

Tuesday, February 12th, 2013

Apparently this time they mean it:

On Thursday, February 14, ETH facility services will conduct extensive power network tests in the HPT building, where ISG (and hence the helpdesk) is located. Power will be gone for ~ 2 hours starting around 13:30. During this time we will not be able to answer the helpdesk phone or work on your tickets. We’ll post an update when power is back.

Update, 10:30h: We’re already offline since in other floors of the building power has already been cut and caused a network outage on other floors.

ISG Helpdesk Service Interruption

Monday, December 17th, 2012

UPDATE: the power test has been cancelled. Helpdesk duty as usual.

On Thursday, December 20, ETH facility services will conduct extensive power network tests in the HPT building, where ISG (and hence the helpdesk) is located. We were told to expect at least one power cut lasting at least 15 min, possibly longer. During this time we will not be able to answer the helpdesk phone or work on your tickets. We’ll post an update when power is back.