Results of IT services survey

Thank you to all of you who participated in our IT services survey in late October. More than one third of you completed the questionnaire and the feedback has been extremely positive. The Department Head and ISG have evaluated the results and would like to say thanks to everybody involved.
We have received many helpful comments that deserve an answer. Since the survey was anonymous, we have no way of getting back to each responder individually, so we compiled the questions, answers and comments on a nifty website that we invite you to visit:

https://nic.phys.ethz.ch/it-survey/

You can browse the results, read the comments and click on the little speech bubbles to read our answers. There are a couple of topics that are sufficiently common and generic that we would like to address them here:

  • WiFi: yes we know it’s not great, but we cannot immediately fix it as it is a service of Informatikdienste. We are working together with our colleagues of ID to resolve the problems and improve WiFi service on the campus.
  • many of the wishes and problems raised in your comments actually have already been solved by us. Also,
  • there seems to be a positive correlation between how often people contact us and their satisfaction with our services.

So:

Please talk to us! We can only help you if you tell us about your problem, and we hate unsolved problems. So we’re going to try hard to fix them.

Thanks for you attention and we’re looking forward to serving you in the future.

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